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riad SUKUN
Terms & Policies
Terms & Policies
Last updated: August 18, 2026
This page contains the terms and policies that apply when booking, staying at, or using the Riad Sukun website.For easier navigation, the information is divided into the following sections:
Booking & Stay
Reservations & Payments
Information about booking confirmation, payment requirements, guest responsibilities, occupancy limits, rates, and optional services.
Check-in & Check-out
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Check-in: 3:00 PM–10:00 PM
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Check-out: Before 11:00 AM
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Arrival information
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Identification requirements
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Guest registration requirements
House Rules & Safety
House Rules
Rules relating to smoking, pets, visitors, parties, noise, property care, occupancy, and guest conduct.
Pool & Child Safety
Rules relating to smoking, pets, visitors, parties, noise, property care, occupancy, and guest conduct.
Damage, Loss & Additional Charges
Information about guest responsibility for damage, missing items, excessive cleaning, unauthorized visitors, lost keys, and similar costs.
Cancellations
Cancellation Policy
Cancellation deadlines, refunds, non-refundable bookings, no-shows, early departures, and date changes.
Third-Party Bookings
Rules for reservations made through Airbnb, Booking.com, travel agencies, or other booking platforms.
Cancellation by Riad Sukun
What happens if Riad Sukun is unable to honour a confirmed reservation.
Force Majeure
How reservations are handled when circumstances outside Riad Sukun’s reasonable control affect a stay.
Website Terms
Website Use
Rules governing use of the Riad Sukun website, its content, photographs, branding, security, and intellectual property.
Privacy
Privacy Policy
How Riad Sukun collects, uses, stores, and protects personal information.
Information We Collect
Information may include:
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Contact details
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Identification and registration information
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Booking information
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Payment information
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Guest communications
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Website and device information
How We Use Your Information
Information may be used to:
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Manage reservations
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Process payments
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Prepare for your stay
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Fulfil legal obligations
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Protect guests and the property
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Improve services and the website
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Send marketing communications where consent has been given
Sharing Your Information
Information may be shared where necessary with service providers, booking and payment platforms, professional advisers, and public authorities where legally required.
Your Privacy Rights
Information about access, correction, deletion, objection, withdrawal of consent, and marketing preferences.
Cookies
Cookies Policy
Information about how cookies and similar technologies are used on the Riad Sukun website.
Types of Cookies
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Strictly necessary cookies
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Functional cookies
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Analytics cookies
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Marketing cookies
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Third-party cookies
Managing Cookies
Visitors can accept, reject, or customize non-essential cookies and change their preferences through the website’s Cookie Settings.
Legal Information
Complaints & Disputes
How guests should report concerns and which law governs these terms.
Changes to These Terms
Riad Sukun may update these terms when its services, legal obligations, website, or operating practices change.
Contact
Riad Sukun
Essaouira region, Morocco
Email: contact@conciergerie-essaouira.com
Telephone: +(212)-7011-401-69